Questions about your order? Need help with shipping, returns, or sizing? We’re here.

General Inquiries

Email us at support@altandalter.com

Customer support is available Monday to Friday, 9 AM – 6 PM PST

We aim to respond within 1 business day

Returns & Exchanges

To request a return or exchange, email us with your order number and reason for return.

For full return details, please refer to our Returns & Exchanges policy.

Order Tracking

Tracking details are emailed once your order ships.

If you haven’t received tracking within 3 business days, feel free to reach out.

Need to follow up?

If it’s time-sensitive, include “Urgent” in your subject line — we’ll do our best to prioritize it.