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Alt & Alter
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Frequently Asked Questions
FAQs
How is product quality ensured?
How is product quality ensured?
Each item is selected based on material, construction, and overall finish. We only work with suppliers who meet our strict standards for durability, structure, and detail.
Will the product match the photos?
Will the product match the photos?
Yes. All images reflect the actual item. Minor details variations may occur due to lighting or screen settings, but what you see is what you will get!
How long does shipping take?
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery time is 5–8 business days.
All shipments are trackable and insured until delivered.
Will I receive tracking details?
Will I receive tracking details?
Yes! Once your order has been fulfilled by our team, a tracking link will be sent via email or SMS
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. To start a return, contact our support team.
What if I don't like it?
What if I don't like it?
All orders are covered by our 30-day Satisfaction Guarantee: "Love it or get a full refund. No questions asked."
If you’re not completely satisfied, you can return your item within 60 days of delivery. Products must be unused and in original condition. To start a return, just reach out to our support team — we’re here to help.
How can I contact support?
How can I contact support?
You can reach our team at support@altandalter.com
We typically respond within 24 business hours.
30 Day Money Back Guarantee
We offer a 30-day money-back guarantee. If you’re not in love, return it! No questions asked!



